1 reviews | Active since Oct 2018
!!!!!!!!!!!!!!!!!!!!!!!!PATHETIC SERVICE!!!!!!!!!!!!!!!!!!!!
The worst medical aid ever! Their service is EXTREMELY PATHETIC!!!!
Their claims are never processed on time and their call centre agents just DO NOT CARE ABOUT TCF AND CUSTOMER SERVICE IN GENERAL!!! THERE IS NONE!!
Every time you contact them you spend 15mins speaking to a consultant and the rest of the 1hr holding!!!! Despite me telling that that I have called numerous times and cannot afford to hold any longer, I asked if they could please call me back and I was advised that 'they do not do any call backs as it is strictly an inbound call centre", I am utterly disappointed and find it extremely disgusting that this is the service we receive! I have never had a positive experience with Bonitas and would NEVER advise anyone to join the scheme!!!!
After more than an hour on the line my query is still not resolved!!! They 'do not have a complaints email address to provide or a contact number for the escalations" how beautiful is that?!
After waiting for a response to my email for 3daysI now have to wait an additional 5 days in hopes that my complaint will be resolved!
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
WE PAY AN ARM AND A LEG EVERY MONTH ONLY TO RECEIVE TO THIS ****TY SERVICE WHEN WE NEED IT AND NOW WE MUST BEG FOR A SERVICE WHICH WE PAY FOR!!!!
COME ON MAN!!! I AM REALLY AT WITS END NOW AND FRUSTRATED IS AN UNDERSTATEMENT!!! CAN NO ONE THERE DO THEIR JOBS?
WE PAY AN ARM AND A LEG EVERY MONTH ONLY TO RECEIVE TO THIS ****TY SERVICE WHEN WE NEED IT AND NOW WE MUST BEG FOR A SERVICE WHICH WE PAY FOR!!!!
COME ON MAN!!! I AM REALLY AT WITS END NOW AND FRUSTRATED IS AN UNDERSTATEMENT!!! CAN NO ONE THERE DO THEIR JOBS?
VINESHRI THE "TEAMLEADER" WAS SUPPOSED TO CALL ME BACK AT 11:30AM IT IS NOW 2:45PM AND I AM STILL WAITING!!!
i AM ON THE LINE HOLDING TO SPEAK TO SOMEONE SENIOR FOR THE PAST 13MINS....
IN THE MEAN TIME I HAVE LODGED NUMEROUS COMPLAINS AND NO RESPONSE TO ANY OF IT!!!!
WHAT ELSE AM I TO DO?!!!!
CAN SOMEONE, ANYONE ASSIST ME??????
VINESHRI THE "TEAMLEADER" WAS SUPPOSED TO CALL ME BACK AT 11:30AM IT IS NOW 2:45PM AND I AM STILL WAITING!!!
i AM ON THE LINE HOLDING TO SPEAK TO SOMEONE SENIOR FOR THE PAST 13MINS....
IN THE MEAN TIME I HAVE LODGED NUMEROUS COMPLAINS AND NO RESPONSE TO ANY OF IT!!!!
WHAT ELSE AM I TO DO?!!!!
CAN SOMEONE, ANYONE ASSIST ME??????