PATHETIC SERVICE

Requesting a pre auth number to visit a ENT specialist from my medical aid service provider.I called today and have a WhatsApp chat with them since yesterday and not one consultant could resolve this simple request. I am utterly disgusted the way Bonitas is dealing with their members. I have forwarded the referral letter from the Doctor to *** and *** still waiting for consultant or agent to get back to me. Noone cares, as long they can deduct their money on a monthly basis seems to matter the most for Bonitas. I can't wait for this year to end, because I am definitely changing my medical aid to different service provider that cares about customer service. Clearly Bonitas have no clue what that means. FRUSTRATED AND HIGHLY DISSAPOINTED.