SB
Suzan B
1 reviews | Active since Dec 2016
14 Feb 2023, 08:25
Pathetic Service
I left my husbands medical at Bonitas as from 1 January 2023. I then went onto my own plan. Today is 14 Febryary and I have requested my medical card FIVE times now and still have nothing. I need to see a specialist in 27 Feb and need my card. So what now Bonitas??
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Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
14 Feb 2023, 09:39Hello Suzan B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply14 Feb 2023, 09:39
Official
Hello Suzan B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
21 Feb 2023, 09:48Hello Suzan B Thank you for submitting a comment to us through Hellopeter. According to our telephonic conversation, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply21 Feb 2023, 09:48
Official
Hello Suzan B Thank you for submitting a comment to us through Hellopeter. According to our telephonic conversation, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team