Pathetic service!!!
Bonitas are by far the worst medical aid I have been on. They are quick to take your monthly contribution but when it comes to paying claims, that's another story... I sent through an unpaid account to the claims dept and never received an acknowledgement from them for this account. When querying their progress they informed me that they did not receive the account and was told to submit it to Denis@bonitas, which I did. Denis responded by telling me that they do not deal with accounts on my plan. I then forwarded the account to the queries dept, no reference number was received. I have sent several emails to their claims, queries and medcheme department and still no response or reference number.
This account is now long overdue and still no response from Bonitas even after the 20+ emails I have sent through!!!
The Bonitas Team
The Bonitas Team
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind regards
Bonitas Team
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind regards
Bonitas Team