JY
Jason Young.jason
1 reviews | Active since Aug 2022
01 Jun 2026, 13:19
Pathetic Service
This medical aid has the worst customer service I’ve ever experienced I’ve called 9 times to request assistance for a hospital claim as the hospital made an error, a week ago I called and got told I do not have the skills to assist she will get someone to contact me and assist I am still waiting, I’ve called numerous times today and with all my attempts the call got cut, what happens if it was an emergency? Your service is expensive and pathetic DO BETTER.
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Bonitas Medical Fund's replyOfficial
02 Jun 2026, 10:18 Hi Jason,
We’re truly sorry for the experience you’ve had and understand how frustrating it must be to call multiple times without getting the assistance or follow-up you were promised. We also acknowledge your concern around calls disconnecting, especially when you urgently need support. This is not the level of service we aim to provide.
Please be assured your matter has been escalated as a priority, and our team will reach out to you directly to assist with your hospital claim.
Kind regards,
Bonitas team
Bonitas team
Bonitas Medical Fund's reply02 Jun 2026, 10:18
Official
Hi Jason,
We’re truly sorry for the experience you’ve had and understand how frustrating it must be to call multiple times without getting the assistance or follow-up you were promised. We also acknowledge your concern around calls disconnecting, especially when you urgently need support. This is not the level of service we aim to provide.
Please be assured your matter has been escalated as a priority, and our team will reach out to you directly to assist with your hospital claim.
Kind regards,
Bonitas team
Bonitas team