Pathetic service

I have been reaching out to Bonitas regarding my medical aid savings since the beginning of this year. I was informed that my previous medical aid could only transfer the funds after four months, which my previous provider completed in May. Despite numerous attempts to confirm the receipt of these funds with Bonitas, I received an email indicating that they had not been received. Yesterday, I contacted my previous medical aid company again, and they confirmed that the transfer to my current medical aid had been finalized.

During my call to Bonitas' call center yesterday, I spoke with a representative named Mark, who was quite rude and unhelpful. He mentioned that he needed to check with the finance department, and when I requested to speak to his manager, he abruptly ended the call after saying he needed to consult. I did not receive any follow-up until this morning.

When I called the call center again today, another consultant placed me on hold to look into the matter, but I ultimately had to hang up due to the lack of response. I called back and spent over 50 minutes on the line with a consultant named Lerato, who attempted to assist me. However, when I asked to speak with her team leader, I was told they were in a meeting and that she would reach out to the finance department. Eventually, Lerato informed me that she would call me back once she had an update from her team leader. I am extremely disappointed with the level of service I have received from Bonitas, and I have yet to receive any response regarding when my funds will be allocated.