HG
Hening G
1 reviews | Active since Jan 2010
14 Nov 2019, 09:13
Pathetic service
Why not willing to assist? I requested that they supply me with what benefits was removed or made less on the savings option. Call centre was not willing and I had to get into an argument before they agreed to forward it to me. Now got e-mail - they do not give it, so they only attached a comparison of the different options? What are you hiding? Why not willing to inform a client what benefits was taken away or made less?
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Replies (2)
Bonitas Medical Fund's replyOfficial
14 Nov 2019, 14:07Hello Hening G,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
We have tried to reach you telephonically, but you were not available.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply14 Nov 2019, 14:07
Official
Hello Hening G,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
We have tried to reach you telephonically, but you were not available.
Thanks and regards,
Bonitas Team
HG
Hening G's updateReviewer Update
14 Nov 2019, 14:30Wow - this comment was placed as a result that your e-mail communication did not address the issue. Not sure how you missed that from my original complaint. You could not get hold of me? My phone indicates all calls, even those that I missed. You did not phone me. Sad that even the complaint department believes pathetic service is acceptable.
HG
Hening G's update14 Nov 2019, 14:30
Reviewer Update
Wow - this comment was placed as a result that your e-mail communication did not address the issue. Not sure how you missed that from my original complaint. You could not get hold of me? My phone indicates all calls, even those that I missed. You did not phone me. Sad that even the complaint department believes pathetic service is acceptable.