Pathetic Service

Extremely Poor Service Following the Transition to Momentum

Since the transition to Momentum this has been the worst medical aid experience I have ever had. For the past four days, I have been trying to obtain clear, direct answers regarding my ***, yet I continue to receive no proper resolution. Instead, I am being told that my premium has not been paid, despite your team already having my proof of payment. How can you claim that payment has not been received when I have provided the necessary proof? It is unacceptable that I have to spend days chasing answers about something that should be straightforward to resolve. This situation is extremely frustrating and concerning, as my medical aid is essential for the health and well-being of my family. Being left without clarity or reassurance while dealing with such an important matter is simply unacceptable. The level of customer service I have experienced is pathetic. The transition should have improved the service delivery, not created unnecessary stress, confusion and uncertainty for members. I expect an urgent response, a clear explanation of what is happening with my ***, and written confirmation that my payment has been correctly allocated and that my medical aid cover remains active. I will not accept being passed from one person to another without answers. As a paying member, I deserve accountability, transparency and proper service.

Up your game Your response team is pathetic