Pathetic service

Its Pathetic the service received from Bonitas. My son turned 24 I had to get him his own medical aid, He was on my medical aid Bestmed for all the years. Bonitas places him on a waiting period for 3 months only emergencies and chronic medication is allowed. From one call to the other finally the chronic medication has been approved no communication from the medical aid. I have to call, the incorrect medication was approved then one call after the other no one calls back to sends an email to say the medical aid has been approved. Then i'm told i need to pay a 30% co-payment and R1 for each tablet after I had to ask for another medication then to be used, the R1 was removed but the 30% co-payment remains. I was not advised I need to go to certain pharmacies nothing. I get to the pharmacy yesterday the 22nd May then im being advised I need to pay a co-payment of over R300 co-payment on all medication.Its day 3 my son is without medication, he is mentally and physically handicap.