AJ
Amanda J
1 reviews | Active since Dec 2014
11 Jul 2019, 09:22
PATHETIC SERVICE
From May of requesting new cards take note I said two new cards for my surname changing. To date I have not received them I am inconvenienced every time I go to the doctor to be carrying my marriage certificate. I mean a simple matter really???? It is really really disgusting. Now Bonitas needs to tell me if I am going to receive my cards or ,should I just change my medical aid to more professional people??
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Replies (3)
Bonitas Medical Fund's replyOfficial
11 Jul 2019, 11:37Hello Trevlyn02,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards, Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards, Bonitas Team
Bonitas Medical Fund's reply11 Jul 2019, 11:37
Official
Hello Trevlyn02,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards, Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards, Bonitas Team
AJ
Amanda J's updateReviewer Update
16 Jul 2019, 11:49Please note I received a email stating that my cards will be printed and a Aon member will contact me with regards to the delivery of my cards to date I have not received a call, which once again leaves me to believe I have been made with promises that have not been kept.
AJ
Amanda J's update16 Jul 2019, 11:49
Reviewer Update
Please note I received a email stating that my cards will be printed and a Aon member will contact me with regards to the delivery of my cards to date I have not received a call, which once again leaves me to believe I have been made with promises that have not been kept.
Bonitas Medical Fund's replyOfficial
30 Jul 2019, 09:20Hello Trevlyn02,
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that your concern has been addressed and this matter has now been resolved.As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that your concern has been addressed and this matter has now been resolved.As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply30 Jul 2019, 09:20
Official
Hello Trevlyn02,
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that your concern has been addressed and this matter has now been resolved.As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that your concern has been addressed and this matter has now been resolved.As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team