PATHETIC SERVICE

I was not notified of any increase so when my regular debit order of R1191 changed into R1316 without me having any warning I had a bounced debit order. I immediately emailed them as this was at night and after raising my concern asked if they would re-submit the debit order request. I was very rudely responded to and they ignored my question with regards to payment. I have then asked again on a separate email with regards to payment and heard nothing!!! I tried phoning the whole of yesterday and was told the lines were congested now this morning I get an email to tell me my service has been suspended due to no payment. NOW I ASK YOU WITH TEARS IN MY EYES WHAT AM I SUPPOSE TO DO WHEN YOU IGNORE ME AND I CANNOT GET THROUGH TO A CONSULTANT?!!!