Pathetic service

On 14 November 2017 I was hospitalized for a procedure for which I obtained pre-authorization from Bonitas. Since then I have been battling to get the account for the doctor paid. Between myself and the receptionist at the dr's rooms we have made repeated phone calls and sent numerous e-mails in this regard but to this day ( 3 months later)the account is still outstanding. I am sick and tired of spending hours on the phone with them, my telephone bill is sky high as it as share call number. I have also informed Bonitas that I have the benefit of a Gap cover from which I can claim any shortfall of payment, but this option will expire soon if Bonitas do not get their admin sorted out and make payment. Hopefully this post will get somebody to react and solve this problem