FN
Felicia N
1 reviews | Active since May 2021
13 May 2021, 15:41
Pathetic Service
I have been waiting for my cards for over a year with no response from Bonitas. After numerous attempts to contact them, I have spoken to an agent, initiated a WhatsApp chat- which is absolutely useless, I provided 3 different postal addresses for them to deliver and still received futile promises from their agents. I am still waiting to be contacted or have my cards delivered. THIS IS UNACCEPTABLE!!!
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Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
14 May 2021, 11:04Hello Felicia N,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply14 May 2021, 11:04
Official
Hello Felicia N,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
14 May 2021, 12:17Hello Felicia N,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
We have tried to reach you telephonically but you were not available.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply14 May 2021, 12:17
Official
Hello Felicia N,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
We have tried to reach you telephonically but you were not available.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team