VM
Victor M

1 reviews | Active since Jan 2017

06 Nov 2017, 10:55

PATHETIC SERVICE

I am so tired of dealing with the same inconvenience when it comes to Bonitas and Pharmacy direct. Every year i have to got through being inconvenience, calls , promises , wrong dates of delivery. No follow ups . calls from different people not knowing how to do investigations. ...this is exhausting and draining in each and every possible way. I have spoken so Sydney, Jacqueline and still no s satisfaction. My query has been dragging for 2 weeks now , the only thing that they know to do best is to make empty promises. I have said it before and i am saying it again: You do not care about your clients health . Not even once were you inconvenience with regards to the money that is due to you on a monthly basis...however you can inconvenience me . I am sick and tired of this bad service that never ends. You have no idea how to put your clients first...........

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply06 Nov 2017, 15:37
Official

Hello VMooi,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply04 Dec 2017, 10:35
Official

Hello VMooi,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team