Pathetic service

I have been trying since last week to get authorization for my daughters procedure.<br> <br> You have confirmed via email that you have forwarded my query to Denis. <br> <br> Denis responds by saying it should be sorted out by Bonitas. I have forwarded you the response from Denis and you now email to tell me that you have yet again sent the request to Denis.<br> <br> When I call the authorisation number I am told that your systems are offline and I should call at a later stage<br> I have tried doing this (for the past 5 working days) and still get the same response from your call agents<br> I have sent numerous emails to Bonitas with accompanying documentation only get a response that my request has been directed to Denis who respond by saying that my request needs to be directed to Bonitas.<br> I have asked for a consultant to call me to discuss this on numerous occasions! No ones interested<br> <br> Your client service has gone from a previous perfect rating to zero!