Pathetic Service

In March my contribution was never deducted from my account, April both months was deducted, no communication was sent to me to inform me of this. I reversed one amount only then to get a SMS to say my membership was cancelled. I called in and was told it's because of the amount I reversed. When I asked why the amount for March weren't deducted, the consultant I spoke to couldn't answer my question. I had to do manual payment. This month again I get a sms again my contribution wasn't deducted. I called in again and then I get told by this very sarcastic agent I have to provide 3 months bank statements and copy of my ID to reload the debit order details. I told him now it's my problem to have my bank details reloaded because I was not informed about this previously when I phone and he just sarcastically answered back yes it is my problem. This is now becoming my problem because someone didn't do their job in the first place. I want my debit order reinstated I AM NOT GOING TO SEND BANK STATEMENTS TO HAVE THIS DONE