Pathetic service

In January 2015 I made 2 trips to the Bonitas office in Durban to submit income verification documents. On the 17/01/2015 I received an SMS to say that everything was in order and all docs were uploaded. In March 2015 I noticed that Bonitas tried debiting +/- R4300 from my account, but I only keep enough funds for my normal premium of +/-R2300 to go off. R4300 returned but R2300 was taken off. I though it was a mistake, but in April it happened again. R4300 returned and R2003 was deducted. When I called Bonitas they told me that they didn't receive my hubby's salary advice and they suspended my account and I only found out about this when I made the call, there was no correspondence from their side. Anyway I sent them the outstanding form. I had no feedback from them even though I called every week for three weeks. Then towards the end of April they told me that the suspension had been lifted but they were going to do a double debit for Aril and May, but also told me that there was accredit on my account of R2003. I told them that I did not have the funds available for two premiums and that I wasn't prepared to pay for April since they suspended my account incorrectly.