1 reviews | Active since Dec 2016

29 Dec 2016, 09:15

Pathetic service

<p>I have just joined Bonitas and all i want to do is add my fiancé on as a dependent </p> <p>ive submitted the forms at the walk in Centre </p> <p>I have been trying to add her since the beginning of December and thus far I haven't heard anything from bonitas stating that she is added </p> <p>she was on LMS </p> <p> </p> <p>what the hell is happening ??</p> <p> </p> <p>im in Law enforcement and I cannot carry on like this with unnecessary Stress especially at this time of year as we are extremely busy</p> <p> </p> <p>im tired of phoning the call Centre and getting no answers </p>

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply29 Dec 2016, 12:10
Official

Hello andrew-miller-1,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards

Bonitas Team

's update29 Dec 2016, 13:09
Reviewer Update

Thank you

Bonitas Medical Fund
Bonitas Medical Fund's reply29 Dec 2016, 15:55
Official

Hello Andrew-miller-1,

Thank you for submitting a comment to us through Hello Peter.

According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team