Pathetic Service

I have experienced very poor service from Bonitas / Medscheme Medical Aid. Since the Covid-19 lockdown the entire country experienced a financial crisis. I contacted the medical aid for assistance in the beginning of April for assistance and they refused to help. I then tried several times as I didn't want to lose my benefits especially in these times. Eventually they offered to move me into a Hospital plan after asking me for a motivational letter and this only took place on June. During this time my premiums went into arrears and now Bonitas is still claiming back these amounts from me, money that I don't have and for services that I have never used. I then contacted them on multiple occasions offering to pay them if they could back date the medical aid plan to the Hospital plan to April so that I could at least pay a much lower amount. They refuse to return my calls and my emails and whenever I call, their consultants state that their Team leaders will call me but no one ever comes back to me with a resolution.