Pathetic Lack of Interest

Bonitas has the worst lack of communication!!! Very frustrating

They don't care to close off queries as they know that people need medical aid. Despite my numerous complaints about the same issue, it's still not resolved!!!!

I received a call from Bronwyn on 13 August. ***. She advised that she would escalate my payment plan to the Service Recovery Department and a consultant will get back to me on Monday, 17 August. Today is Friday, no one contacted me. Today, 21 August, I am on the call now at 14:40 for 38 minutes. I spoke to a consultant who put me on hold for a very long time to speak to the relevant person. It seems that they forgot that I am on the call.

I am concerned that Bonitas will attempt to double debit my account again this month & I have been trying to resolve this matter for days & still didn't get confirmation for the repayment plan.

As a pensioner, how do I afford airtime to stay on the call for such a long duration?

They don't keep their word to get back to their members.