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anastasiavoges A

1 reviews | Active since Feb 2017

26 Apr 2022, 12:12

Pathetic horrible service

I am really fed up with Bonitas pathetic service. Calling and speaking to a consultant is absolutely a waste of time as they keep referring me to email but the responses on my email is taking forever and no one seems to make proper notes on what is going on on my membership. I have made payment arrangements to pay my arrears. I have made my first payment where they confirm the suspension have been lifted. The following day terminated my membership. Then after numerous emails and phonecalls my membership has been reinstated again but suspended due to arrears. SUDDENLY KNOW ONE NOWS NOTHING ABOUT THE PAYMENT ARRANGEMENTS.

I AM REALLY TIRED OF THE SERVICE I AM RECEIVING.

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply26 Apr 2022, 12:25
Official
Hello Anastasia V 

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
 Kind Regards

Bonitas Team
 

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anastasiavoges A's update26 Apr 2022, 16:46
Reviewer Update
Your sorry means nothing! Yet another day passed and still not sorted out!! I moved over to Bonitas because it is SUPPOSED to be one of the best medical aids yet the service I am getting is the MOST WORST ever
Bonitas Medical Fund
Bonitas Medical Fund's reply03 Jul 2022, 22:29
Official
Hello Anastasia V
 
Thank you for submitting a comment to us through Hellopeter.
 
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Kind Regards

Bonitas Team