GL
Genevieve L
1 reviews | Active since Feb 2018
15 Oct 2019, 15:52
Pathetic feedback turnover time
I've been a member since 2014 and a LOYAL one in fact. I've paid my monthly contributions and made sure that it's up to date. I've always called my medical aid before going ahead with anything to make sure that I'm doing the right thing. I've lodged a complaint on the 30th of Sep about Bonitas staff advising me incorrectly and now finding myself in a financial situation that I'm not supposed to be in. I've been calling since to get feedback and every time I'm told they listening to recordings yet I receive no email or anything to say how far they are with this. I was told to give it 3/5 working days I did that and it's been 11 working days. I'm not happy with this kind of service at all Bonitas. I need to know where I stand and if I should escalate this matter further.
Helpful (0)
Replies (7)0
Replies (7)
Bonitas Medical Fund's replyOfficial
16 Oct 2019, 15:15Hello Genevieve L,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply16 Oct 2019, 15:15
Official
Hello Genevieve L,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
16 Oct 2019, 16:08Hello Genevieve L,
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
Bonitas Medical Fund's reply16 Oct 2019, 16:08
Official
Hello Genevieve L,
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
GL
Genevieve L's updateReviewer Update
16 Oct 2019, 16:33Thank you for getting back to me.
I will be waiting.
I will be waiting.
GL
Genevieve L's update16 Oct 2019, 16:33
Reviewer Update
Thank you for getting back to me.
I will be waiting.
I will be waiting.
Bonitas Medical Fund's replyOfficial
17 Oct 2019, 10:00Hello Genevieve L,
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
Bonitas Medical Fund's reply17 Oct 2019, 10:00
Official
Hello Genevieve L,
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
GL
Genevieve L's updateReviewer Update
17 Oct 2019, 10:27Solakhe thank you for keeping me posted.
Keep it up.
Keep it up.
GL
Genevieve L's update17 Oct 2019, 10:27
Reviewer Update
Solakhe thank you for keeping me posted.
Keep it up.
Keep it up.
GL
Genevieve L's updateReviewer Update
23 Oct 2019, 15:47Bonitas ,the last time I got some sort of feedback was Friday when Solakhe gave me a call back.
It's Wednesday @15:45pm and I haven't even received an email as per request.
I advised Solakhe he doesn't have to call all the time but Monday/Tuesday can I at least get an email to advise how things are going?
Again, you guys are lacking just when I got my hopes up.
It's Wednesday @15:45pm and I haven't even received an email as per request.
I advised Solakhe he doesn't have to call all the time but Monday/Tuesday can I at least get an email to advise how things are going?
Again, you guys are lacking just when I got my hopes up.
GL
Genevieve L's update23 Oct 2019, 15:47
Reviewer Update
Bonitas ,the last time I got some sort of feedback was Friday when Solakhe gave me a call back.
It's Wednesday @15:45pm and I haven't even received an email as per request.
I advised Solakhe he doesn't have to call all the time but Monday/Tuesday can I at least get an email to advise how things are going?
Again, you guys are lacking just when I got my hopes up.
It's Wednesday @15:45pm and I haven't even received an email as per request.
I advised Solakhe he doesn't have to call all the time but Monday/Tuesday can I at least get an email to advise how things are going?
Again, you guys are lacking just when I got my hopes up.
Bonitas Medical Fund's replyOfficial
23 Oct 2019, 16:37Hello Genevieve L,
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
Bonitas Medical Fund's reply23 Oct 2019, 16:37
Official
Hello Genevieve L,
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team