Pathetic feedback

Hi <br> <br> This complaint specifically relates to Mmampolo Matsela and Jenny Marnitz. <br> <br> Liberty pays over a portion of the monthly payments for my Dad to Bonitas, Payment was made on 17 November and I wanted to know a few details specifically as to what happens with the debit order that is currently in place and the payments from Liberty, will the debit order stay the same or will my Dad be refunded. The broker mailed them on this day, after requesting a reply from them, they only rep**** on the 22nd. Only with a response that the member will be refunded as soon as credit is reflected. Sent another mail on the 30th to the same ladies, no reply . So it seems that they not interested in assisting. After once again requesting feedback, the reply I received was The member will be refunded. No date as to when, no amount as to what will be paid. I'm sure the funds must have reflected already, so what is causing the delay? Pathetic, disgusting, horrible service from these ladies. So glad i'm not with Bonitas, ask these ladies to get some tips/advice from Discovery. <br> <br> My dad's mem number is 49889