EK
Edlin K
1 reviews | Active since Aug 2021
03 Aug 2021, 19:47
Pathetic customer service
I am totally disgusted with Bonitas. Instead of taking COVID related illness out of a COVID risk pool Bonitas has taken everything out from my normal savings account. This is a pandemic that we are faced with. How can you punish us your members. This is soo flippen pathetic. My medical aid is not exhausted and its useless . I have no words for Bonitas . I am sick as an individual and even more sick with the bills that keep piling up . Wake up Bonitas and rectify
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
04 Aug 2021, 07:09Hello Edlin K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply04 Aug 2021, 07:09
Official
Hello Edlin K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
11 Aug 2021, 13:55Hello Edlin K Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply11 Aug 2021, 13:55
Official
Hello Edlin K Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
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Edlin K's updateReviewer Update
13 Aug 2021, 08:58Can Marilyn please call me . My complaint is not totally resolved alternatively email me on *** ASAP
EK
Edlin K's update13 Aug 2021, 08:58
Reviewer Update
Can Marilyn please call me . My complaint is not totally resolved alternatively email me on *** ASAP