Pathetic Customer Service

Item: Bonitas Medical Fund
Rating: 1
Author: Vijay N

I had one of thee worst experiences when dealing with Bonitas Denis. I had received approval for Dentistry - However the shortfall was more than as they stated I called in to get an explanation from Denis , but alas they were non the wiser. I spoke to an Agent named Cynthia. Clearly she had not been on any Customer Centric training. Absolutely no care and after telling her she is not answering my question, she cut the call. Bonitas needs to get agents that actually know what they are doing and refer it to a specialist if they are unsure.

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

26 Sept 2022, 16:03

Hello Vijay N

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas

Bonitas Medical Fund's reply26 Sept 2022, 16:03

Official

Hello Vijay N

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas

Bonitas Medical Fund's replyOfficial

28 Sept 2022, 12:13

Hello Vijay N

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team

Bonitas Medical Fund's reply28 Sept 2022, 12:13