PATHETIC CUSTOMER SERVICE

Item: Bonitas Medical Fund
Rating: 1
Author: Karin S

Your customer service is pathetic! On email you wait forever for a reply. On messenger no one replies. On whatsapp they don't really help. AND the chat on the app is also pathetic. I keep getting transferred to different departments, then the chat gets closed because of inactivity, although I send messages the whole time.

Helpful (0)

Replies (1)

Bonitas Medical Fund's replyOfficial

27 Jun 2020, 09:56

Hello Karin S,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number in order for us to assist with your query.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply27 Jun 2020, 09:56

Official

Hello Karin S,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number in order for us to assist with your query.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team