PATHETIC CUSTOMER SERVICE

<p>I HAVE RECEIVED NOTHING BUT PATHETIC ADMINISTRATION AND CUSTOMER SERVICE FROM BOTH SANLAM REALITY AND BONITAS. I HAD CONTACTED SANLAM REALITY TWO WEEKS AGO REQUESTING AN UPGRADE TO MY SANLAM REALITY OPTION FROM CLUB TO CORE. I WAS TOLD TO EMAIL AN APPLICATION FORM TO ********** WHICH I ACTIONED IMMEDIATELY. I THEN DID A FOLLOW UP CALL TO BONITAS AND SANLAM REALITY AND WAS BLINDLY, COLD TRANSFERED EACH TIME. EACH CALL TO SAME ENDED UP MORE THAN 30MIN SO YOU CAN IMAGINE MY TELEPHONE BILL. EVENTUALLY IM TOLD BY BONITAS THAT SANLAM NEEDS TO ACTION THIS AND SANLAM TELLS ME BONITAS NEED TO ACTION THIS. CONSULTANTS MAKE ME HOLD 30 MIN ONLY TO COME BACK TO ME AND TELL ME I NEED TO EMAIL MY APPLICATION TO THE REL DEPARTMENT. *** IS GOING ON. THIS IS SOMETHING SO SIMPLE. THIS PROVES THE QUALITY OF YOUR CONSULTANTS AND THE TRAINING THAT AND MANAGEMENT BEHIND THIS. PATHETIC, WHERE DO YOU FIND THESE CONSULTANTS. ALL I WANT IS MY SANLAM REALITY OPTION UPGRADED TO CORE IMMEDIATELY !!!!! STOP F***** WASTING MY TIME AND ACTION THIS. </p>