Pathetic Customer service

I was on Liberty Health medical scheme. The specific plan we were on was to cover my wife and her Chronic medication and possible hopitalisation if needed. When Bonitas took over, they indicateed that they put us on a similar medical scheme with similar cover. The way the transition was done was pathetic, Constant problems with our medical aid number etc. When my wife was admitted for a second time to the hospital this year, they declined. When reviewing my new Bonitas contract, it seemed that the Psyciatric part of bonitas is extremely basic. And that suddenly my Savings has been depleted. Nobody at Bonitas can tell my how that is even remotely possible. All chronic medication is only partially covered. Their reports does not make any sense. And every time I phone I speak to someone else. And all of them are as useless as the next one. Its allways a negative answer. No where was there a "Let me help you Sir". ALways, Im sorry I cant do anything. My Gap cover who was through Liberty, and what was promised through the Gap cover is seperate now. And is not at all as was promised. If I can say one thing to people out there, Stay away from Bonitas. they will cost you a lot of money, Dont cover anything and take most of the costs from your Savings.... Terms and Condtions!