Pathetic Customer Service

Item: Bonitas Medical Fund
Rating: 1
Author: Alice M

Pathetic customer service, no feedback on queries. No follow up by agents and access to team leaders an impossibility! I have an ongoing enquiry since March, my son who has been a dependent on my plan all his life turned 24, I moved him onto his own plan, one would think that would Bonitas would manage to handle this admin handover. Debit orders go through my account but services are suspended, then suspension uplifted only to be suspended again, terrible service! After 12 emails, 29 calls I am still waiting to this issue to be resolved!

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

10 Jul 2020, 10:57

Hello Alice M,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

We appreciate your patience while we are resolving this query for you.

Regards,

Bonitas Team

Bonitas Medical Fund's reply10 Jul 2020, 10:57

Official

Hello Alice M,

Thank you for submitting your details to us through Hello Peter.

Bonitas Medical Fund's replyOfficial

20 Jul 2020, 08:12

Hello Alice M,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply20 Jul 2020, 08:12