Pathetic customer service

submitted script to Marara Pharmacy REF-**********11 on Wed, Mar 12, 9:48 AM 2. called Marara customer service 25/3/2025 to get an update, i was told that it would be escalated (C**********) 3. called again 26/3/2025 , i was told that i would get my medication today. 4. logged a complaint on Hello Peter March 31 5. Mon, Mar 31, 12:09 PM (7 days ago) arara Pharmacy <***>, "Thank you for reaching out. Your request has been received, and assigned " Mon, Mar 31, 12:16 PM , *** (We would like to confirm that we have received and are attending to your email. Your query number is : 310325QW4ZMF.) 6. Wed, Apr 2, 11:15 AM (5 days ago) Emily Mokhine <***>"Thank you for your e-mail . We received your communication ."Your request is currently in processing. " 7. Fri, Apr 4, 3:32 PM (3 days ago), ***, Reference number: 310325QW4ZMF " Feedback will be provided to you by Marara pharmacy." 8. 7 April 2025, still no contact and no update on chronic medication delivery. 9. I demand refund of co payment as member has been left with no choice but to get own medication. your choice of Pharmacy of pathetic as is your escalation process 10. Bonitas is not dealing directly with their members , instead they are referring us to a pharmacy service that the member did not choose. I am paying Bonitas!