ZA
Zardus A
1 reviews | Active since Nov 2020
19 Nov 2020, 06:21
Pathetic Credit Control & Response
Worst credit control I've ever seen. I've been a member for a number of years and pay my account on the first weekday of every month. Ever since August 2020 I've received emails/sms from Bonitas informing me that my benefits have been suspended due to lack of payment.
I forward the proof of payment and asked why the system hasn't picked it up - I simply get an automated response that the benefits have been restored.
Next month the same thing happens.
I call and email - they will always 'follow up', but no one ever gets back to me.
November is the worst so far, this is the second time this month that my account has been suspended and the second time that I had to send through a proof of payment.
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
19 Nov 2020, 09:41Hello Zardus A,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
we are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
we are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's reply19 Nov 2020, 09:41
Official
Hello Zardus A,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
we are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
we are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
ZA
Zardus A's updateReviewer Update
20 Nov 2020, 09:05Hi,
Any feedback?
I received confirmation that benefits have been reinstated. (Another standard reply, not addressing the questions I asked in the email itself)
But my issue is that it happens every month, regardless of how much I complain.
I'd like to know WHY it is being suspended every month and if that issue has been addressed.
Any feedback?
I received confirmation that benefits have been reinstated. (Another standard reply, not addressing the questions I asked in the email itself)
But my issue is that it happens every month, regardless of how much I complain.
I'd like to know WHY it is being suspended every month and if that issue has been addressed.
ZA
Zardus A's update20 Nov 2020, 09:05
Reviewer Update
Hi,
Any feedback?
I received confirmation that benefits have been reinstated. (Another standard reply, not addressing the questions I asked in the email itself)
But my issue is that it happens every month, regardless of how much I complain.
I'd like to know WHY it is being suspended every month and if that issue has been addressed.
Any feedback?
I received confirmation that benefits have been reinstated. (Another standard reply, not addressing the questions I asked in the email itself)
But my issue is that it happens every month, regardless of how much I complain.
I'd like to know WHY it is being suspended every month and if that issue has been addressed.
ZA
Zardus A's updateReviewer Update
12 Dec 2020, 05:13Hi,
It happened again this month - I paid on the 30th November and received a notice today that my account is outstanding.
This is despite someone from Bonitas promising me that she would monitor my account.
Nothing has changed.
It happened again this month - I paid on the 30th November and received a notice today that my account is outstanding.
This is despite someone from Bonitas promising me that she would monitor my account.
Nothing has changed.
ZA
Zardus A's update12 Dec 2020, 05:13
Reviewer Update
Hi,
It happened again this month - I paid on the 30th November and received a notice today that my account is outstanding.
This is despite someone from Bonitas promising me that she would monitor my account.
Nothing has changed.
It happened again this month - I paid on the 30th November and received a notice today that my account is outstanding.
This is despite someone from Bonitas promising me that she would monitor my account.
Nothing has changed.
Bonitas Medical Fund's replyOfficial
15 Dec 2020, 07:51Hello Zardus A,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
we are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
we are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's reply15 Dec 2020, 07:51
Official
Hello Zardus A,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
we are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
we are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
22 Dec 2020, 14:54Hello Zardus A,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply22 Dec 2020, 14:54
Official
Hello Zardus A,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team