SN
Suraksha N
1 reviews | Active since Jun 2022
17 Jun 2022, 12:02
Pathetic Communication
Due to go live with my medical aid with Bonita's on the 1/07/2022, I have had so many pointless conversations with their call center staff.I initially asked for GAP cover which was confirmed that it had been added. I called back to make sure that it was added only to find out it wasn't. Emailed them over a month ago asking for it to be added still no response to date. I called them again and was given no help. I will be looking for another provider.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
17 Jun 2022, 12:14Hello Suraksha N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply17 Jun 2022, 12:14
Official
Hello Suraksha N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
SN
Suraksha N's updateReviewer Update
20 Jun 2022, 12:52Still no help, please don't just send replies on Hello Peter and not do anything about it.
SN
Suraksha N's update20 Jun 2022, 12:52
Reviewer Update
Still no help, please don't just send replies on Hello Peter and not do anything about it.