hH
holmestalita H
1 reviews | Active since Nov 2016
30 Nov 2021, 09:35
Pathetic communication
I have sent 4 emails in the last 2 weeks in order to find out about our new medical aid cards. I get absolutely NO response from Bonitas. I dont know why I always have to resort to Hello peter in order to get any response from Bonitas. I do not have the time, energy or patience for the terrible terrible service we receive from this pathetic service provider!!!!!
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Replies (2)
Bonitas Medical Fund's replyOfficial
30 Nov 2021, 10:36Hello Talita H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Your query is still being investigated and we will keep you updated.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
Bonitas Medical Fund's reply30 Nov 2021, 10:36
Official
Hello Talita H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Your query is still being investigated and we will keep you updated.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
30 Nov 2021, 11:49Hello Talita H
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply30 Nov 2021, 11:49
Official
Hello Talita H
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind regards
Bonitas Team