1 reviews | Active since Jul 2011
Pathetic client service
<p>I have a pending operation for which I have authorization from Bonitas. The doctor wants to change the date of the operation. So this morning the reception lady phoned me and said she cant phone anymore. She has been trying the whole morning to speak to someone but gets cut off every single time. My mother who is also at Bonitas had the same experience a month ago. You sit and listen to irratating pre recorded messages but cannot get through to anyone. So this morning I tried. So far I have phoned them 9 times and listened to how many minutes of prerecorded messages. Eventually you get to press 2 to speak to an agent. And get cut off again. It is probably the worst service you can expect over the phone. And dont even mention waiting for a reply on emails. </p>
Hello hafbo,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello hafbo,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello hafbo,
Thank you for submitting a comment to us through Hellopeter.
According to the conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team.
Hello hafbo,
Thank you for submitting a comment to us through Hellopeter.
According to the conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team.
The issue was resolved after my Hellopeter complaint. I would like to "test" the call centre in future. It is really frustrating when dealing with serious issues concerning your health and every phone call gets cut off.
The issue was resolved after my Hellopeter complaint. I would like to "test" the call centre in future. It is really frustrating when dealing with serious issues concerning your health and every phone call gets cut off.