PATHETIC CLAIMS DEPARTMENT EVERY MONTH SAME STORY

Item: Bonitas Medical Fund
Rating: 1
Author: Aneesa A

OVER AND OVER I MUST DO BONCAP WORK AND THEY THEY REPLY WITH SAME STUPID STORY..... REF 030920Q56M6T TARIFF CODES 3*** MUST BE PAID FROM THE CLIENT TREATMENT PLAN I FOLLOW THE RULES AND PROCEDURES SEND IT BACK T SAY PROCESS FROM treatment plan they still reply the same story.... NO AUTHORISATION....WHY BONITAS WHY IS IT SO DIFFICULT TO GET PMB CLAIMS PAID.... Good Day

Thank you for your email.

Please note that claims on treatment date 13/08/2020 and 21/08/2020 for Dietrich Bruce E Street & Partners has been rejected as no authorisation has been obtained for the referred Dr.

Claims will be funded at 100% of the Bonitas rate subject to scheme rules and benefits available at time of processing the claim. Should your health care provider charge more than the Bonitas Scheme Rate, the member will be liable for the difference. HELP.... GIVE ME PEACE JUST ONE DAMN MONTH OR GiVE ME A JOB TO PROCESS THE CLAIM FROM THE TREATMENT PLAN FOR wafarin

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Replies (2)

Bonitas Medical Fund's replyOfficial

07 Sept 2020, 12:04

Hello Aneesa A,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

We appreciate your patience while we are resolving this query for you.

Regards,

Bonitas Team

Bonitas Medical Fund's reply07 Sept 2020, 12:04

Official

Hello Aneesa A,

Thank you for submitting your details to us through Hello Peter.

Bonitas Medical Fund's replyOfficial

17 Sept 2020, 18:15

Hello Aneesa A,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply17 Sept 2020, 18:15

Official

Hello Aneesa A,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team