ZG
Zukile G
1 reviews | Active since Dec 2017
12 Dec 2025, 16:30
Pathetic!!!
Warning: Stay away from this medical aid company! I regret switching from my previous provider. The benefits looked great on paper, but the service is a disaster. Claims are a nightmare - no one knows what's happening, and it's all excuses and promises with no follow-through.
I've been trying to get an authorisation for medical equipment since December 4th, and it's been nothing but automated messages and clueless agents who can't provide any information. Managers don't even bother returning calls.
This is my first claim, and I'm already fed up. Reading other reviews, I realise I'm not alone. Avoid this company if you value your sanity!"
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
15 Dec 2025, 08:27Hello Zukile G
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply15 Dec 2025, 08:27
Official
Hello Zukile G
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
ZG
Zukile G's updateReviewer Update
15 Dec 2025, 14:19I'm frustrated with Bonitas' lack of resolution. Despite multiple emails, I'm getting automated responses that ignore the initial submission on 4 December by PPN. Your messages reference later inquiries ****h & 12th December), but I've already explained this. Bonitas claims they never received the PPN request, despite a reference number. Enough is enough - I need a real solution, not more automated responses."
ZG
Zukile G's update15 Dec 2025, 14:19
Reviewer Update
I'm frustrated with Bonitas' lack of resolution. Despite multiple emails, I'm getting automated responses that ignore the initial submission on 4 December by PPN. Your messages reference later inquiries ****h & 12th December), but I've already explained this. Bonitas claims they never received the PPN request, despite a reference number. Enough is enough - I need a real solution, not more automated responses."