Pathetic Bonitas ignore my claim

<p>Once again Bonitas let me down. A few months ago my benefits was suspended *******ly although I send the statement as proof that the stop order went through. I went to the ombudsman and received a report that it was a mistake on Bonitas side and that they apologise. Well they apologise to the ombudsman but never to me. During the suspension a bought medicine prescribed by a doctor and send the claim in on the 22Dec 2016 (ref 221216Q2HJ6K). Expected query resolution time 5 working days but it is probably a mistake and will take 5 months because I'm still waiting. I log many queries and spend a lot of time but it is fruitless with this pathetic medical aid. I will have to ask the ombudsman again or get a lawyer and sue Bonitas for the cost else I will never get my money back. I never had so many problems with a medical aid and would never recommend them to anyone. I am in the process to look for another medical aid with a suitable plan.</p>