PATHETIC BONITAS

If i had a choice i certainly would not give them any stars for their ridiculous and pathetic customer service . I recently sent bonitas an email regarding a query i had and its been nearly a month with no feedback either by mail or a telephone call . I have also found many loopholes in the service they provide as they chop and change certain procedures as they deem fit and viable . They defanitely aren't adhering to their policies and i can gather from that this is why they are refraining to contact me with regards to query. I have calculated all my premiums for the year and compared it to my claims and it is statistically shocking and I have already enquiries to other service providers that will provide me with a much more cheaper and efficent service . In actual fact i have sent them 2 emails and even called on the third occasion but was promised a call back but never got one absolutely shocking behaviour . I have subsequently stopped my debit order as said with my last email however I an very sure this time i will get a call but probably only for the failed debit order .