PATHETIC BONITAS!!!

We submitted the info to update the 2016 income in Nov 2015 but in Jan 2016 the contribution was set to the highest bracket. I sent an email enquiring about this and they said that they did not receive any info; I sent the info again and did not get any response. I phoned the call centre to find out they need info for Mrs Scholtz. My father received an email 20/01/2016 saying that the cut-off date to submit the info is 31/01/2016 - we submitted all the info on 29/01/2016-my father got an email later that day stating that his income has been updated. BUT the February contribution is also set on the highest bracket - when we enquired it was said that the recon is done on the 15th on each month - if Bonitas told us this beforehand we would have made sure we submitted the info before that date. The service from Bonitas has been pathetic! My parents can't afford to pay the outstanding amount;they chose Bonitas because they thought it was the best affordable choice but now its seems they were mistaken! My point is if Bonitas communicated clearly and timeously we could have avoided this issue!We expect Bonitas to refund the R 3 050.75 paid for February or we'll have to take further action