Pathetic Boncap from Bonitas
Pathetic Bonitas / Boncap medical aid!
No service, no feedback, lack of integrity, but quick to subtract more money they are supposed to.
This has to be the WORST medical aid.
Please help to get my matters solved with this bad debit order retrieving institution.
Not even worth sharing a rating
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
02 Feb 2022, 08:26Hello Berto P
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply02 Feb 2022, 08:26
Official
Hello Berto P
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
's updateReviewer Update
02 Feb 2022, 12:25Any feedback?
's update02 Feb 2022, 12:25
Reviewer Update
Any feedback?
Bonitas Medical Fund's replyOfficial
02 Feb 2022, 19:56Hello Berto P
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply02 Feb 2022, 19:56
Official
Hello Berto P
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
's updateReviewer Update
04 Feb 2022, 12:00Good day Bonitas / Boncap.
What is your turnaround time for resolving queries? If I look at the overall feedback given on Hellopeter, it seems you are not very good with customer service, confirming my experience with Bonitas/Boncap.
Bonitas were very quick to subtract the incorrect higher amounts, but very slow to reply. I want an answer and finalisation today please, or I will keep on writing true reviews of what you service levels are until my problem is satisfactory sorted
What is your turnaround time for resolving queries? If I look at the overall feedback given on Hellopeter, it seems you are not very good with customer service, confirming my experience with Bonitas/Boncap.
Bonitas were very quick to subtract the incorrect higher amounts, but very slow to reply. I want an answer and finalisation today please, or I will keep on writing true reviews of what you service levels are until my problem is satisfactory sorted
's update04 Feb 2022, 12:00
Reviewer Update
Good day Bonitas / Boncap.
What is your turnaround time for resolving queries? If I look at the overall feedback given on Hellopeter, it seems you are not very good with customer service, confirming my experience with Bonitas/Boncap.
Bonitas were very quick to subtract the incorrect higher amounts, but very slow to reply. I want an answer and finalisation today please, or I will keep on writing true reviews of what you service levels are until my problem is satisfactory sorted
What is your turnaround time for resolving queries? If I look at the overall feedback given on Hellopeter, it seems you are not very good with customer service, confirming my experience with Bonitas/Boncap.
Bonitas were very quick to subtract the incorrect higher amounts, but very slow to reply. I want an answer and finalisation today please, or I will keep on writing true reviews of what you service levels are until my problem is satisfactory sorted
Bonitas Medical Fund's replyOfficial
09 Feb 2022, 18:46Hello Berto P
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and we will await your response.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and we will await your response.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply09 Feb 2022, 18:46
Official
Hello Berto P
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and we will await your response.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and we will await your response.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team