Pathetic

and once again im here as this seems to be the only way to get through to Bonitas. Nevermind the fact that they just dont respond to any mailed in query, you have to follow up days on end for a reply. So i upgraded my policy end of december, that in itself was a complete disaster as Bonitas *****ed that up, i then realised that the policy i upgraded to was not going to work, so i upgraded again beginning of January, which Bonitas *****ed up completely and it took 2 months to fix, they then debited my account twice end of January, i requested they refund me, which i mailed again and again for about two weeks and got no response, so i reversed the debit order, mailed them to tell them i reversed the debit order, called in and told a consultant i reversed the debit order. They then refunded me, and a day later suspended my account. Being Bonitas this took forever and a day to fix as no one there knows what the hell they doing. End of March i realised the debit order was going to go off on a different day to which i was getting paid as i had resigned from my job, so went onto the website and checked my contributions which was a certain amount, so paid that amount. They then try debit my account which didnt go through, keeping in mind they had mailed me to say they had received the eft payment and still thanked me. This week my wife was admitted to hospital, which was approved by Bonitas, then i today i get a mail that claims are not going to be paid as my account is suspended, i call Bonitas to enquire and was told i am R300 short as i paid last years premium, their so called price freeze. So Bonitas **** to me because when i upgraded i was told i would not be included in the price freeze as i upgraded in January. So now they refusing to unsuspend because of R300!! I sent a mail as well to state that i will pay it by tomorow but they refusing. So now i told them i am cancelling the policy, i have app**** at another medical aid today that is a bit more but at least i get proper service. If you want a medical aid stay very very far away from Bonitas.