Pathetic and Unreliable Customer Services

I enquired about maternity benefits on 07/09 (070920Q5BX4Y) so I can plan my birthing plan. I was informed by an agent that I can go to any private hospital. Even though I asked is there not a 30% co-payment for life hospitals? Agent said, "30% co-payment if you are on Primary select option whereby you can only use hospital network then on Primary option any private hosp you can use and no co-payment. 100% of Bonitas rates , subject to scheme rules and availbale funds." I'm on Primary plan. What upsets me is that I booked my Gynae specifically that practices at Life Hospital. Only to later speak to another agent regarding charge codes and she informed me that there is indeed a co-payment for Life hospitals. This is extremely upsetting that there aren't skilled people on queries line and giving incorrect information. Now I need to research and find a doctor at another hospital. I honestly do not need this kind of stress at this time. This is so upsetting that I plan to change my medical aid as soon as I can. Whats even more upsetting is you can easily collect almost R4000 a month from me but when I need Bonitas they give incorrect information and leave the members to pick up the pieces. Pathetic honestly, cant understand why South Africans get such bad service.