TM
Themba M

1 reviews | Active since Aug 2015

21 May 2019, 18:33

Pathetic and pitiful service

Bonitas Medical And Pharmacy Direct, partners in making our live a living hell. My elderly mother is epileptic, hypertensive and diabetic. She has been without medication for over a month and the 5 times we have called Pharmacy Direct they have promised to have the meds delivered the same day and to this point she still does not have her meds. The most pathetic of the 2 is Bonitas that insists on paying these people even though they have not provided any meds. Maybe Bonita has forgotten that this is my mother's money that they are using to pay this useless service provide. In the meantime a pensioner needs to find money every week to go and beg pharmacies to give her a week's supply so that she does not go into diabetic shock or an epileptic seizure. It is shocking that you still find companies that offer such pathetic services or think they have the right to play God with my mother's health

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply22 May 2019, 09:12
Official
Hello Thembam1,

As per our telephonic conversation, we have escalated the enquiry to Pharmacy Direct and feedback will be provided shortly.
 
We apologise for any inconvenience caused to your mother. 

Regards, 
 
Bonitas Team 


TM
Themba M's update22 May 2019, 09:41
Reviewer Update
I just spoke to my mother, she woke up not feeling well this morning and she's been to the doctor. The doctor advised her that her eye is bleeding internally this is due to her blood pressure being too high. Not sure if this is the result Bonitas and Pharmacy Direct was waiting for. Or maybe she must have a stroke or go blind before her medication is delivered.
Bonitas Medical Fund
Bonitas Medical Fund's reply27 May 2019, 08:32
Official
Hello Thembam1,

Thank you for submitting a comment to us through Hellopeter. 

According to the telephonic conversation with our representative from Pharmacy Direct, we confirm that your concern has been addressed and this matter has now been resolved. 

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. 

We apologise for any inconvenience caused to you. 

Thanks and regards, 
              Bonitas Team