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berto.putter berto.putter
1 reviews | Active since Jan 2017
06 Feb 2022, 12:02
Pathetic and incompetency with no service levels
Not even worth 1 star. This has to be to worst managed medical aid in South Africa. Awaits feedback from the medical aid and the review on hellopeter did not even help in trying to provide customer service. Still no feedback, no resolve, but our money has been gladly taken and accepted. Maybe it is time a mass action should be arranged to boicot this pathetic company. Maybe after a couple of thousand members leave them, they will start to realise every member is important and should be treated as such.
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Replies (3)bb
berto.putter berto.putter's updateReviewer Update
06 Feb 2022, 19:19Good day
Thank you for your email on query 17............... and apologies for late response.
Member number: .................
Kindly be advised the email has been received and the response iis the same as preious one's no refund due to the member as diocuments were received after closing date of 30/11/2021 and Boncap made an exception to extend closing date to 20/12/2021 but member's documents were only received on 20/01/2022 which was then updated to 01/03/2022.
No refund due to member at all as income is updated from 01/03/2022.
Please do not reply to this email
SO THIS IS HOW YOU ARE ACTING ON YOUR OWN ADMINISTRATIVE SHORTCOMINGS!
This email speaks of arrogance and not care by a supposedly medical aid. I have stated that Bonitas did receive the documents in time, which was confirmed by one of your consultants. In this period I received 2 emails as feedback (1 per month) where the same request was just copied. No feedback that you have received the documents in writing. (After several emails from my side), so if you did your job within the SLA this would never have happened!
I am also waiting on feedback WHY THE MEDICAL AID DID NOT PAY (now when my mother was on the highest plan) for the doctors visit, Lancet etc??
I think it is time to start naming all the individuals involved in this matter!!
Thank you for your email on query 17............... and apologies for late response.
Member number: .................
Kindly be advised the email has been received and the response iis the same as preious one's no refund due to the member as diocuments were received after closing date of 30/11/2021 and Boncap made an exception to extend closing date to 20/12/2021 but member's documents were only received on 20/01/2022 which was then updated to 01/03/2022.
No refund due to member at all as income is updated from 01/03/2022.
Please do not reply to this email
SO THIS IS HOW YOU ARE ACTING ON YOUR OWN ADMINISTRATIVE SHORTCOMINGS!
This email speaks of arrogance and not care by a supposedly medical aid. I have stated that Bonitas did receive the documents in time, which was confirmed by one of your consultants. In this period I received 2 emails as feedback (1 per month) where the same request was just copied. No feedback that you have received the documents in writing. (After several emails from my side), so if you did your job within the SLA this would never have happened!
I am also waiting on feedback WHY THE MEDICAL AID DID NOT PAY (now when my mother was on the highest plan) for the doctors visit, Lancet etc??
I think it is time to start naming all the individuals involved in this matter!!
bb
berto.putter berto.putter's update06 Feb 2022, 19:19
Reviewer Update
Good day
Thank you for your email on query 17............... and apologies for late response.
Member number: .................
Kindly be advised the email has been received and the response iis the same as preious one's no refund due to the member as diocuments were received after closing date of 30/11/2021 and Boncap made an exception to extend closing date to 20/12/2021 but member's documents were only received on 20/01/2022 which was then updated to 01/03/2022.
No refund due to member at all as income is updated from 01/03/2022.
Please do not reply to this email
SO THIS IS HOW YOU ARE ACTING ON YOUR OWN ADMINISTRATIVE SHORTCOMINGS!
This email speaks of arrogance and not care by a supposedly medical aid. I have stated that Bonitas did receive the documents in time, which was confirmed by one of your consultants. In this period I received 2 emails as feedback (1 per month) where the same request was just copied. No feedback that you have received the documents in writing. (After several emails from my side), so if you did your job within the SLA this would never have happened!
I am also waiting on feedback WHY THE MEDICAL AID DID NOT PAY (now when my mother was on the highest plan) for the doctors visit, Lancet etc??
I think it is time to start naming all the individuals involved in this matter!!
Thank you for your email on query 17............... and apologies for late response.
Member number: .................
Kindly be advised the email has been received and the response iis the same as preious one's no refund due to the member as diocuments were received after closing date of 30/11/2021 and Boncap made an exception to extend closing date to 20/12/2021 but member's documents were only received on 20/01/2022 which was then updated to 01/03/2022.
No refund due to member at all as income is updated from 01/03/2022.
Please do not reply to this email
SO THIS IS HOW YOU ARE ACTING ON YOUR OWN ADMINISTRATIVE SHORTCOMINGS!
This email speaks of arrogance and not care by a supposedly medical aid. I have stated that Bonitas did receive the documents in time, which was confirmed by one of your consultants. In this period I received 2 emails as feedback (1 per month) where the same request was just copied. No feedback that you have received the documents in writing. (After several emails from my side), so if you did your job within the SLA this would never have happened!
I am also waiting on feedback WHY THE MEDICAL AID DID NOT PAY (now when my mother was on the highest plan) for the doctors visit, Lancet etc??
I think it is time to start naming all the individuals involved in this matter!!
bb
berto.putter berto.putter's updateReviewer Update
08 Feb 2022, 13:49Bonitas have no clue what customer service is, walking the extra mile or even just willing to do their paid jobs! After my initial enquiries, the mess on my mother's membership is now even worse than what it was when we started. I will NEVER recommend this supposedly medical aid fund to anyone, not even my enemies.
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berto.putter berto.putter's update08 Feb 2022, 13:49
Reviewer Update
Bonitas have no clue what customer service is, walking the extra mile or even just willing to do their paid jobs! After my initial enquiries, the mess on my mother's membership is now even worse than what it was when we started. I will NEVER recommend this supposedly medical aid fund to anyone, not even my enemies.
Bonitas Medical Fund's replyOfficial
13 Feb 2022, 16:57Hello Berto P
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply13 Feb 2022, 16:57
Official
Hello Berto P
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team