NM
Ndidzu M
1 reviews | Active since Feb 2017
22 Jan 2024, 16:58
Pathetic
I have been trying to move from my medical aid to my husband's medical aid (Bonita) for 2 months now. They have no interest in acquiring customers or assisting existing clients at all. This was supposed to be very smooth as I am also using Bonitas and we just wanted to consolidate our profiles.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
22 Jan 2024, 18:26Hello Ndidzu M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:30 - 17:00 Monday – Friday. Closed on weekends and public holidays.
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply22 Jan 2024, 18:26
Official
Hello Ndidzu M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:30 - 17:00 Monday – Friday. Closed on weekends and public holidays.
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
23 Jan 2024, 09:07Hello Ndidzu M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply23 Jan 2024, 09:07
Official
Hello Ndidzu M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team