PATHETHIC SERVICE FROM BONITAS
BONITAS MESSED UP EVERYTHING FROM MY FIRST APPLICATION... THEY LOST ALL THE DOCUMENTS, AND I HAD TO RE REGISTER, AND PROVIDE ALL THE DOCUMENTS AGAIN.
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Replies (4)'s updateReviewer Update
07 Nov 2025, 12:45SCRIPTS FOR GLAUMIDE WAS SUBMITTED LAST WEEK THURSDAY, 30 NOV 2025 BY DOCTOR S SURAJBALLI TO CHRONIC. THEY RECEIVED A REFERENCE NUMBER, BUT NEITHER THEY NOR I HAVE RECEIVED ANY NEWS OF MEDICINE APPROVAL. NEITHER THEY NOR I HAVE EVEN RECEIVED THE MEDS. I HAVE TRIED REGISTERING ON THE MARAPHARMACY WEBSITE AND CONTACTING CHRONIC DEPT AT BONITAS AND USING BOTH THE WHATSAPP NUMBERS, *** AND ***. BOTH DO NOT ALLOW FOR HUMAN CHAT, BUT INSTEAD KEEP DIRECTING ME TO THE WEBSITE TO REGISTER. THE WEBSITE IS VERYYYYYY FAULTY, COS IT KEEPS ASKING ME FOR DEPENDENT CODE. WHERE THE HELL DO I GET THIS NUMBER FROM? WHAT IS IT? I AM A PATIENT, NOT A DOCTOR. SO I DONT KNOW IT. I CALLED THE BONITAS CALL CENTRE AND THEY ALSO DONT KNOW WHERE TO GET IT FROM.
I HAVE CHECKED THE AUTHORISATION LETTER THAT I GOT FOR GLAUMIDE (DR SURAJBALLI) FROM BONITAS. I AM ATTACHING IT. THE MEMBER NUMBER IS wrong. IT IS NOT MINE.IT READS ***. CAN YOU kindly correct this. MY NUMBER IS ***. THANK YOU.
NOW, WHY HAVE YOU NOT AUTHORISED MY OTHER SCRIPTS FROM DR GOVENDER? THEY WERE SUBMITTED TO BONITAS ON MONDAY, 3 NOV 2025.I AM SENDNG ALL THE SCRIPTS AND AUTHORISATION NUMBER (SO YOU IDIOTS CAN CORRECT THE MEMBERSHIP NUMBER...I CALL YOU IDIOTS BECAUSE YOU MESSED UP MY APPLICATION, MY PAST SCRIPTS, MY PAST REGISTRATION AND AUTHORISATIONS ETC... TOO MUCH, I COULD HAVE REPORTED YOU ON HELLO PETER,... WHICH I AM NOW GOING TO , TODAY!!! ) I AM HIGHLY UPSET BY YOUR inefficiency, and pathetic service, both by your call centre agents and you who sit on comfy chairs in offices.)
I HAVE CHECKED THE AUTHORISATION LETTER THAT I GOT FOR GLAUMIDE (DR SURAJBALLI) FROM BONITAS. I AM ATTACHING IT. THE MEMBER NUMBER IS wrong. IT IS NOT MINE.IT READS ***. CAN YOU kindly correct this. MY NUMBER IS ***. THANK YOU.
NOW, WHY HAVE YOU NOT AUTHORISED MY OTHER SCRIPTS FROM DR GOVENDER? THEY WERE SUBMITTED TO BONITAS ON MONDAY, 3 NOV 2025.I AM SENDNG ALL THE SCRIPTS AND AUTHORISATION NUMBER (SO YOU IDIOTS CAN CORRECT THE MEMBERSHIP NUMBER...I CALL YOU IDIOTS BECAUSE YOU MESSED UP MY APPLICATION, MY PAST SCRIPTS, MY PAST REGISTRATION AND AUTHORISATIONS ETC... TOO MUCH, I COULD HAVE REPORTED YOU ON HELLO PETER,... WHICH I AM NOW GOING TO , TODAY!!! ) I AM HIGHLY UPSET BY YOUR inefficiency, and pathetic service, both by your call centre agents and you who sit on comfy chairs in offices.)
's update07 Nov 2025, 12:45
Reviewer Update
SCRIPTS FOR GLAUMIDE WAS SUBMITTED LAST WEEK THURSDAY, 30 NOV 2025 BY DOCTOR S SURAJBALLI TO CHRONIC. THEY RECEIVED A REFERENCE NUMBER, BUT NEITHER THEY NOR I HAVE RECEIVED ANY NEWS OF MEDICINE APPROVAL. NEITHER THEY NOR I HAVE EVEN RECEIVED THE MEDS. I HAVE TRIED REGISTERING ON THE MARAPHARMACY WEBSITE AND CONTACTING CHRONIC DEPT AT BONITAS AND USING BOTH THE WHATSAPP NUMBERS, *** AND ***. BOTH DO NOT ALLOW FOR HUMAN CHAT, BUT INSTEAD KEEP DIRECTING ME TO THE WEBSITE TO REGISTER. THE WEBSITE IS VERYYYYYY FAULTY, COS IT KEEPS ASKING ME FOR DEPENDENT CODE. WHERE THE HELL DO I GET THIS NUMBER FROM? WHAT IS IT? I AM A PATIENT, NOT A DOCTOR. SO I DONT KNOW IT. I CALLED THE BONITAS CALL CENTRE AND THEY ALSO DONT KNOW WHERE TO GET IT FROM.
I HAVE CHECKED THE AUTHORISATION LETTER THAT I GOT FOR GLAUMIDE (DR SURAJBALLI) FROM BONITAS. I AM ATTACHING IT. THE MEMBER NUMBER IS wrong. IT IS NOT MINE.IT READS ***. CAN YOU kindly correct this. MY NUMBER IS ***. THANK YOU.
NOW, WHY HAVE YOU NOT AUTHORISED MY OTHER SCRIPTS FROM DR GOVENDER? THEY WERE SUBMITTED TO BONITAS ON MONDAY, 3 NOV 2025.I AM SENDNG ALL THE SCRIPTS AND AUTHORISATION NUMBER (SO YOU IDIOTS CAN CORRECT THE MEMBERSHIP NUMBER...I CALL YOU IDIOTS BECAUSE YOU MESSED UP MY APPLICATION, MY PAST SCRIPTS, MY PAST REGISTRATION AND AUTHORISATIONS ETC... TOO MUCH, I COULD HAVE REPORTED YOU ON HELLO PETER,... WHICH I AM NOW GOING TO , TODAY!!! ) I AM HIGHLY UPSET BY YOUR inefficiency, and pathetic service, both by your call centre agents and you who sit on comfy chairs in offices.)
I HAVE CHECKED THE AUTHORISATION LETTER THAT I GOT FOR GLAUMIDE (DR SURAJBALLI) FROM BONITAS. I AM ATTACHING IT. THE MEMBER NUMBER IS wrong. IT IS NOT MINE.IT READS ***. CAN YOU kindly correct this. MY NUMBER IS ***. THANK YOU.
NOW, WHY HAVE YOU NOT AUTHORISED MY OTHER SCRIPTS FROM DR GOVENDER? THEY WERE SUBMITTED TO BONITAS ON MONDAY, 3 NOV 2025.I AM SENDNG ALL THE SCRIPTS AND AUTHORISATION NUMBER (SO YOU IDIOTS CAN CORRECT THE MEMBERSHIP NUMBER...I CALL YOU IDIOTS BECAUSE YOU MESSED UP MY APPLICATION, MY PAST SCRIPTS, MY PAST REGISTRATION AND AUTHORISATIONS ETC... TOO MUCH, I COULD HAVE REPORTED YOU ON HELLO PETER,... WHICH I AM NOW GOING TO , TODAY!!! ) I AM HIGHLY UPSET BY YOUR inefficiency, and pathetic service, both by your call centre agents and you who sit on comfy chairs in offices.)
Bonitas Medical Fund's replyOfficial
07 Nov 2025, 12:58 Hello Praniesha M
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.
Please note that we have escalated your query to BonCap Department for further investigation and resolution. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.
Please note that we have escalated your query to BonCap Department for further investigation and resolution. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply07 Nov 2025, 12:58
Official
Hello Praniesha M
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.
Please note that we have escalated your query to BonCap Department for further investigation and resolution. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.
Please note that we have escalated your query to BonCap Department for further investigation and resolution. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
's updateReviewer Update
08 Nov 2025, 10:41 SCRIPTS FOR GLAUMIDE WAS SUBMITTED LAST WEEK THURSDAY, 30 NOV 2025 BY DOCTOR S SURAJBALLI TO CHRONIC. THEY RECEIVED A REFERENCE NUMBER, BUT NEITHER THEY NOR I HAVE RECEIVED ANY NEWS OF MEDICINE APPROVAL. NEITHER THEY NOR I HAVE EVEN RECEIVED THE MEDS. I HAVE TRIED REGISTERING ON THE MARAPHARMACY WEBSITE AND CONTACTING CHRONIC DEPT AT BONITAS AND USING BOTH THE WHATSAPP NUMBERS, *** AND ***. BOTH DO NOT ALLOW FOR HUMAN CHAT, BUT INSTEAD KEEP DIRECTING ME TO THE WEBSITE TO REGISTER. THE WEBSITE IS VERYYYYYY FAULTY, COS IT KEEPS ASKING ME FOR DEPENDENT CODE. WHERE THE HELL DO I GET THIS NUMBER FROM? WHAT IS IT? I AM A PATIENT, NOT A DOCTOR. SO I DONT KNOW IT. I CALLED THE BONITAS CALL CENTRE AND THEY ALSO DONT KNOW WHERE TO GET IT FROM. I HAVE CHECKED THE AUTHORISATION LETTER THAT I GOT FOR GLAUMIDE (DR SURAJBALLI) FROM BONITAS. I AM ATTACHING IT. THE MEMBER NUMBER IS wrong. IT IS NOT MINE.IT READS ***. CAN YOU kindly correct this. MY NUMBER IS ***. THANK YOU. NOW, WHY HAVE YOU NOT AUTHORISED MY OTHER SCRIPTS FROM DR GOVENDER? THEY WERE SUBMITTED TO BONITAS ON MONDAY, 3 NOV 2025. I AM SENDNG ALL THE SCRIPTS AND AUTHORISATION NUMBER (SO YOU IDIOTS CAN CORRECT THE MEMBERSHIP NUMBER...I CALL YOU IDIOTS BECAUSE YOU MESSED UP MY APPLICATION, MY PAST SCRIPTS, MY PAST REGISTRATION AND AUTHORISATIONS ETC... TOO MUCH, I COULD HAVE REPORTED YOU ON HELLO PETER,... WHICH I AM NOW GOING TO , TODAY!!! ) I AM HIGHLY UPSET BY YOUR inefficiency, and pathetic service, both by your call centre agents and you who sit on comfy chairs in offices.)
's update08 Nov 2025, 10:41
Reviewer Update
SCRIPTS FOR GLAUMIDE WAS SUBMITTED LAST WEEK THURSDAY, 30 NOV 2025 BY DOCTOR S SURAJBALLI TO CHRONIC. THEY RECEIVED A REFERENCE NUMBER, BUT NEITHER THEY NOR I HAVE RECEIVED ANY NEWS OF MEDICINE APPROVAL. NEITHER THEY NOR I HAVE EVEN RECEIVED THE MEDS. I HAVE TRIED REGISTERING ON THE MARAPHARMACY WEBSITE AND CONTACTING CHRONIC DEPT AT BONITAS AND USING BOTH THE WHATSAPP NUMBERS, *** AND ***. BOTH DO NOT ALLOW FOR HUMAN CHAT, BUT INSTEAD KEEP DIRECTING ME TO THE WEBSITE TO REGISTER. THE WEBSITE IS VERYYYYYY FAULTY, COS IT KEEPS ASKING ME FOR DEPENDENT CODE. WHERE THE HELL DO I GET THIS NUMBER FROM? WHAT IS IT? I AM A PATIENT, NOT A DOCTOR. SO I DONT KNOW IT. I CALLED THE BONITAS CALL CENTRE AND THEY ALSO DONT KNOW WHERE TO GET IT FROM. I HAVE CHECKED THE AUTHORISATION LETTER THAT I GOT FOR GLAUMIDE (DR SURAJBALLI) FROM BONITAS. I AM ATTACHING IT. THE MEMBER NUMBER IS wrong. IT IS NOT MINE.IT READS ***. CAN YOU kindly correct this. MY NUMBER IS ***. THANK YOU. NOW, WHY HAVE YOU NOT AUTHORISED MY OTHER SCRIPTS FROM DR GOVENDER? THEY WERE SUBMITTED TO BONITAS ON MONDAY, 3 NOV 2025. I AM SENDNG ALL THE SCRIPTS AND AUTHORISATION NUMBER (SO YOU IDIOTS CAN CORRECT THE MEMBERSHIP NUMBER...I CALL YOU IDIOTS BECAUSE YOU MESSED UP MY APPLICATION, MY PAST SCRIPTS, MY PAST REGISTRATION AND AUTHORISATIONS ETC... TOO MUCH, I COULD HAVE REPORTED YOU ON HELLO PETER,... WHICH I AM NOW GOING TO , TODAY!!! ) I AM HIGHLY UPSET BY YOUR inefficiency, and pathetic service, both by your call centre agents and you who sit on comfy chairs in offices.)
Bonitas Medical Fund's replyOfficial
14 Nov 2025, 12:12Hello Praniesha M Thank you for reaching out to us via hellopeter. Following your recent telephone conversation with BonCap department, we are pleased to confirm that your concern has been fully addressed and the matter is now resolved. We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout the process. Kind regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply14 Nov 2025, 12:12
Official
Hello Praniesha M Thank you for reaching out to us via hellopeter. Following your recent telephone conversation with BonCap department, we are pleased to confirm that your concern has been fully addressed and the matter is now resolved. We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout the process. Kind regards,
Bonitas Team
Bonitas Team