PI
Portia I

1 reviews | Active since Mar 2015

25 May 2017, 12:36

passing the buck

<p> </p> <p>My daughter was addmitted in hospital 24 august 2016, she took blood under Lancel Laboratory. to my suprice this year 2017 in May i received a letter from a company called ITC Bussiness Administrator stating that was owing Lancet an ammount of 1890.71, i then called My Medical Aid wich is Bonitas they then told me that they dont have a problem paying its just that Lancet used an incorrect code, i then asked the guy from Bonitas if i can make a confrence call with ITC he then said yes i can go ahead i then dialled ********** 812 a lady answered i explained my situation to her then the Bonitas guy explained hes side the lady told us they wont change a code she then said we must hold on,wants to enquir about this issue,from the backgroung i over heared some other ladies saying NO NO the client must be liable for payment if herMedical aid cant pay shes responsible, she then came back said i have to pay im liablefor the payment. the guy from Bonitas then said there is nothing he can do without the correct code</p>

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply25 May 2017, 14:36
Official

Hello Isimempn,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team