Passing tactics

30 November 2015 I spoke to Mpho enquiring why I had not been sent a baby hamper almost a year later after giving birth. She said she had a logged a query and I will receive a call from the relevant department. Today I followed up again and spoke to Winston who basically could not give me any progress except to say I will be contacted shortly. I don't understand why I should have to follow on something that is supposedly automated and when I do follow up no one can give me an answer. Im very disappointed with the service provided by Bonitas<br> <br>