Part-Time medical aid!

I called your call centre 3 times today.

1. Jacob answered my questions correctly and referred me back to the hospital admin.

2. Vuyelwa was rude and dropped the call as I was under the impression she was putting me on hold.

3. Alusani - lacked empathy and refused to transfer me to a manager that I asked for more than 3 times.

Eventually Alusani said there is no manager available until 2, I asked that she requests the manager to call me back at 14:00. I am 100% sure there will be no call at 14:00 but anyway.

Refer to the attached hospital invoice and letter from Bonitas.

So if I understand correctly, the hospital bill was not paid because I had no day-to-day benefits left? However if the baby was admitted it would have been paid out of in-hospital benefit?

So should I have begged the doctor to admit the baby so that I can save myself R800???

I took the baby to the hospital at 6am. She couldn't breathe, she was gagging, vomiting non-stop and had a very high temperature.

Which GP was I going to take her to at that time????

She tested positive for COVID 19 where was I supposed to take her?

Apart from the fact that you're not paying for this bill, can your consultants not speak to me like this is obvious knowledge?!

Don't you get the same lab results I did? don't you see the admission time on the hospital record? Why am I getting penalized because she was not admitted and therefore is a out of hospital benefit and therefore even if she was dying I should have rather waited for my nominated doctor to open at 09:00 and gotten a telephonic consultation rather??? My GP did not have a face-to-face consultation with me when I got diagnosed (understandably so) so when my child (1 year old) got sick why would I take her to a GP in an emergency????

I am not looking for an apology, don't respond to me if you will apologize.