Paid contribution but no service received

I gave notice to cancel my membership on the last day of December 2019, to my surprise I received a letter stating that my membership was terminated on the last day of November 2019.

I tried to make follow ups telephonically without any success, I spoke to Nkateko on the same day I received this letter, he said he was investigating and will come back to me around 1 o’clock, 3 o’clock that afternoon I called again since he didn’t honour his promise to call me by 1 o’clock. I couldn’t talk to him but I spoke to Aleta who told me that Nkateko was on another call with a client but will call me as soon as he is done, he called later that day and told me that he didn’t want to call me because he didn’t have any new information, but I can go ahead and use the medical aid since it showed that the termination date is end of December 2019, however I requested to be sent an updated letter with the information he told me. I have never received the updated letter until the first of January and as a result I could seek any medical service using this medical.

No services was provided to me in December according to the documents I have and I could risk using it and to be told to pay back at a later stage, hence I am requesting my payment back Bonitas cannot rob me.